Our satisfaction guaranteed policy
Our satisfaction guarantee ensures you are fully informed about the services performed.
We maintain detailed checklists, receipts, and implement quality control checks throughout our cleaning processes.
We also leverage checklist receipts to provide you with transparent information about the services completed during each visit.
This transparency allows you to have complete confidence in the quality of our work and ensures you know exactly what has been done
Our booking policy
For our recurring housekeeping services, a deep clean is mandatory for our initial visit.
This allows us to give your home a reset and ensures everything that is not covered in our weekly clean is taken care of and easily maintained with our regular visits
When booking a Move in/out or End of Tenancy Clean we must know the expected time of arrival for the new homeowners / tenants to ensure the floors are completely dry and job is completed before arrival.
Its always best to schedule the clean 24-48 hrs prior to the move in
Our payment policy
When booking a Move in/out or End of Tenancy Clean payments are due the day of completion.
*For companies that have specific payment schedules please notify us.
When booking a recurring standard clean, payments are due at the time of booking and scheduled to be debited the day of service. If you’d like to change your due date or frequency. Contact us as we are flexible.
To make it easier for everyone we offer pre-authorize debit for debit and credit cards.
If you have an alternative payment method, just ask! We are flexible!
Please note: Any payments 30 days past due. Will be reported to the credit bureau.
Our cancellation policy
All reschedule requests must be made at least 48hrs before service and by contacting us via email. Any reschedule request will apply only to the date that you specify in the email and will not affect your regular cleaning schedule.
If you need to reschedule more than one cleaning, please specify each date in the email. If you need to change your entire Recurring Cleaning schedule, please contact our office.
Things happen, in the event of a last min cancellation you will be allowed a one-time no fee cancellation. Should there be any additional cancellation. Fees will apply.
A cancellation fee of 25% of the service cost may apply for appointments canceled with less than 48 hours’ notice
Our housekeeping service refusal policy
Klean N Go Inc. reserves the right to refuse service to any client for the following reasons:
- Presence of Aggressive Pets: The safety and well-being of our cleaning staff is paramount. We may decline service if the presence of pets poses a significant safety risk.
- Hoarding Conditions: Extreme clutter or hoarding conditions can create unsafe working environments for our staff and may present potential hazards.
- Signs of Infestation: Severe infestations (e.g., bed bugs, rodents) may require professional extermination prior to our cleaning services.
- Other Safety Concerns: If we believe the property may pose a safety risk to our cleaning staff, we may decline service.
In the event that we must refuse service due to any of the above reasons, we will:
- Offer a 100% refund for any pre-paid services.
- Allow you to re-book our services once the identified concerns have been addressed (e.g., pest control, decluttering).
Upon refusal of service, we will provide you with a notification that includes:
- A list of local resources that can assist you in addressing the identified concerns (e.g., pest control companies, professional organizers, etc).
- Solutions and recommendations for resolving the issues that led to the service refusal.
Klean N Go Inc. strives to provide exceptional service to all our clients. However, we reserve the right to decline service at our discretion.
Please Note: This policy is for informational purposes only and may be subject to change.